Payment Options

At Satopradhan, we offer various secure payment options to make your shopping experience convenient and reliable

At Satopradhan, we offer various secure payment options to make your shopping experience convenient and reliable.

Payment Gateway

We've partnered with Razorpay, a trusted and secure payment gateway, to ensure your online transactions are safe and protected. With automatic order confirmation, You can pay with UPI, Debit Card, Net Banking, Wallet and Credit Card.

Manual Payment Method

If you face any issue with the payment gateway, we have other payment methods available to complete your order. You just need to transfer through the below method and send us the screenshot of the payment at WhatsApp 708.798.4000 or email at care@satopradhan.com

  • UPI ID
    Satopradhan.ibl
  • QR CODE
  • BANK TRANSFER
    Account no:
    7087984000
    Bank Name
    Kotak Mahindra
    IFSC
    KKBK0004006
    Account Name
    Satopradhan Private Limited

What if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance and whether the amount has been debited. If the issue persists, please notify us at care@satopradhan.com. We will manually manage the order for you.

FAQs

Yes, we offer Cash on Delivery for all orders upto Rs 4000. A nominal extra charge is applied, as levied by the courier company.

Usually, when a payment is successfully debited, your order is placed, and a confirmation message is sent to you on WhatsApp. However, in rare cases, if you haven’t received the confirmation message, please inform us immediately. In such rare instances, orders may take a few hours to be processed, so we kindly ask you to wait for 3-4 hours.

If your order still hasn't been placed after that, we will investigate further.

In cases where the payment isn't captured on our end, your payment will be automatically refunded to your account within 5-7 days. If you still wish to proceed with your order, you can either wait for the refund to be processed and place your order again, or you can pay again, and we’ll process your order immediately.

We recommend contacting your bank directly if you haven't received your refund within 5-7 days. The processing time for refunds can vary depending on your bank's policies.

Unfortunately, we only accept full payment when placing an order. If you cannot pay in full, we recommend waiting until you can complete the full payment before placing your order.

Once the payment is made and the order is confirmed, we cannot change the payment method. However, if you initially placed an order with Cash on Delivery (COD) and want to switch to prepaid, we can cancel your order. You can then place a prepaid order again or ask our team to place the prepaid order for you and share the QR code for payment.

Please note: The COD order can only be cancelled if not dispatched. Once the order is dispatched, no changes can be made.

Yes, we accept international payments, but please make sure your payment method supports international transactions. Depending on your bank or payment provider, you may also incur additional charges or currency conversion fees.

If you’ve accidentally paid more than the required amount, please contact us immediately. We will verify the transaction and issue store credits for the excess amount.

The amount for a prepaid order is automatically refunded as soon as the order is canceled. Please note that the refund may take 24-48 hours to reflect in your account.

Yes, you will get an instant payment confirmation via email and/or WhatsApp Message.